How it Works
Our platform gives operators end-to-end visibility into charger health, site operations, and charge outcomes. It integrates seamlessly with existing Charge Point Management Systems (CPMS), payment processors, communications infrastructure, and field service tools—bringing every layer of the charging ecosystem into one clear operational view.
Monitor
Clockwork unifies every signal from across the charging ecosystem—OCPP data, SIM cards, routers, gateways, and electrical components—into one continuous view.
As a system and hardware-agnostic platform, it integrates seamlessly with any charger, network, or backend to deliver real-time visibility across your entire operation.
From hardware telemetry to network and software performance, continuous monitoring ensures no fault or degradation goes unnoticed—giving operators a complete picture of charger health at all times.
Detect
Clockwork analyzes live data to spot anomalies before they cause failure—from slower connection times to voltage drift or inconsistent connector responses.
Because monitoring is continuous and contextual, many faults are flagged before they interrupt a driver session.
Chargers that appear “online” but are silently degrading no longer slip through unnoticed—enabling proactive maintenance that preserves uptime and driver trust.
Diagnose
When an anomaly is detected, Clockwork’s fault engine classifies and ranks it—distinguishing brief network interruptions from persistent hardware or firmware faults.
Using historical data and site-level context, it pinpoints root cause, severity, and impact—without the need for manual monitoring of multiple systems.
Each issue is surfaced as a ticket, giving operators a clear, centralized view to review, prioritize, and act—focusing effort where it matters most, with data-driven recommendations for resolution.
Dispatch & Resolve
From remote fixes to truck rolls, Clockwork closes the loop. No more siloed information—every step is captured in one platform.
Automated Healing
From resets to configuration tweaks, the system applies corrective actions where possible.
Ticket Automation
Clear work orders are sent directly to your technicians or trusted third-parties, with images, context, and resolution steps.
Continuous Learning
Data flows back into Clockwork, so every fix makes the system smarter.
See your Network Health at a Glance
Clockwork's Performance page shows you how often drivers can plug in and charge successfully on the first try.
From there, drill down into the details:
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Slice and dice by site, charger, firmware version, or charging behavior
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Spot patterns and trends in reliability and availability
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Visually see what’s disrupting drivers from getting a successful, full-power charge
It’s the clearest way to understand how your network is performing—and where to focus to make it better.
