How it works
Our platform gives operators end-to-end visibility into charger health, site operations, and charge outcomes. It integrates seamlessly with existing Charge Point Management Systems (CPMS), payment processors, communications infrastructure, and field service tools—bringing every layer of the charging ecosystem into one clear operational view.
.png)
.png)
Monitor
Clockwork brings every signal across your charging network into one continuous view: OCPP data, SIM cards, routers, gateways, and electrical components.
It works with any charger, network, or backend. Continuous monitoring of hardware, network, and software catches every fault and degradation, so operators always see the full state of charger health.
Integrated across your EV charging ecosystem.
Clockwork works with more than 40 hardware, software, operations and service partners to improve reliability and charge success.
Detect
Clockwork analyzes charging and operational data to identify failed sessions, reduced charging power and emerging reliability issues - even when chargers appear online.
By connecting signals across your network, it reveals patterns that can be missed when systems are monitored separately, helping your team find problems before they become bigger driver disruptions.
.png)
.png)
Diagnose
Clockwork’s detection algorithms classify and rank every anomaly, separating brief network drops from persistent hardware or firmware faults.
Using historical and site data, it identifies root cause and severity, then opens a ticket with recommended fixes so operators can act on what matters most.
Dispatch & Resolve
From remote fixes to truck rolls, Clockwork closes the loop. No more siloed information—every step is captured in one platform.
The system automates resolution and third-party ticketing, building a detailed history that makes the system smarter.
.png)
.png)
See network health at a glance
Clockwork’s Performance page shows how often drivers start a charge on the first try. Filter by site, charger, firmware, or charging behavior to spot reliability trends, see what’s blocking full-power charges, and know where to focus next.