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Effective fault detection isn’t about surfacing every signal — it’s about knowing which ones matter. This post breaks down how operators can reduce noise, group related symptoms, and prioritize root causes to improve charger reliability. Learn how comprehensive detection paired with smart prioritization leads to real operational impact.

Connectivity is the backbone of EV charging reliability—and its most common failure point. Subtle issues like weak signal strength, throttled SIM data, or OCPP timeouts can quietly disrupt charge success. Clockwork detects these patterns early, using telemetry and anomaly detection to prevent small communication issues from becoming major reliability failures.

Best-of-breed Charge Point Operators (CPOs) are redefining what network reliability means. Rather than chasing “99% uptime,” they’re building reliability as a system—one that predicts, detects, and resolves charger issues before drivers ever notice a problem. By integrating OCPP data with power, telecom, and payment signals, and applying automation to self-heal faults in real time, these operators are turning reactive maintenance into proactive performance.

Raising the Bar on Reliability Every industry that has lasted, has solved for reliability. Commercial aviation operates at 99.999% dependability Financial networks like Visa process billions of transactions with near-perfect uptime Telecommunications networks keep billions connected every second of the day Utilities deliver uninterrupted power and water to millions, built on decades of operational discipline And global data centers deliver always-on performance across contine

The Problem Around the world, EV drivers are facing a common challenge: chargers are installed and visible on maps, but too often, charging sessions fail to start or finish successfully. While many networks report uptime above 99%, real-world reliability tells a different story. Field studies, government reports, and driver surveys consistently show failure rates of 25% or more. Drivers experience broken screens, frozen payment systems, communication drops, and incomplete cha

With support from the Ontario government through the Ontario Vehicle Innovation Network (OVIN) and in partnership with BGIS, Clockwork is developing an AI-powered software platform to enhance the reliability and efficiency of electric vehicle (EV) charging infrastructure.

In this episode of Coast to Coast EVs, Clockwork co-founders Jenn Buchanan, Andrea Curry and Matth Loos join the conversation just ahead of peak summer travel season.

In this episode of Kilowatt, we dive into the pressing issues surrounding electric vehicle (EV) charging infrastructure, particularly focusing on the challenges and frustrations that drivers face when their charging stations fail to operate effectively. We recount typical scenarios where drivers are left stranded when multiple chargers fail during their attempts to power up their vehicles.

The EV industry has made impressive strides in deploying more charging infrastructure—but availability doesn’t always equal reliability. Drivers still routinely encounter broken stations, confusing interfaces, or chargers that simply don’t deliver a full charge. Yet, many networks continue to report uptime above 99%. This figure, while technically accurate by some definitions, often fails to reflect the actual experience of drivers. That’s the problem we set out to solve at

In this episode of Tech About Town, the Clockwork co-founders break down the messy truth behind EV charger reliability, the business case for fixing it, and how their software helps operators keep chargers up and running to keep EVs moving.

30 Ontario companies, including Clockwork, welcome major industry investment with Ontario government support to accelerate path to global markets for homegrown electrification, EV charging infrastructure and smart mobility solutions.

Read the full story published by Communitech.

Listen to the full interview with Clockwork CEO, Andrea Curry, and Clockwork COO, Jenn Buchanan on the Mike Farwell Show, aired on April...

Read the full story in the Waterloo Region Record (subscription required).

The founders of First Harmonic Group are proud to introduce Clockwork, a new software company focused on solving the challenges of managing