Making First Charge Success the New Normal

The Problem

Around the world, EV drivers are facing a common challenge: chargers are installed and visible on maps, but too often, charging sessions fail to start or finish successfully.

While many networks report uptime above 99%, real-world reliability tells a different story. Field studies, government reports, and driver surveys consistently show failure rates of 25% or more. Drivers experience broken screens, frozen payment systems, communication drops, and incomplete charging sessions.

For Charge Point Operators (CPOs), that’s more than a customer-experience issue - it’s lost revenue, higher service costs, and diminished trust in that site, the network, and eroding trust in their brand.

What Clockwork Brings to Market

Clockwork was built to make first charge success the new standard - not the exception.

Our platform gives operators end-to-end visibility into charger health, site operations, and charge outcomes. It integrates seamlessly with existing Charge Point Management Systems (CPMS), payment processors, communications infrastructure, and field service tools - bringing every layer of the charging ecosystem into one clear operational view.

Rather than reporting whether chargers are simply “online,” Clockwork measures what actually matters: did the driver get a successful charge?

With automated detection, diagnosis, and dispatch, operators can scale their networks up to tenfold while maintaining - and proving - reliability. The result is unprecedented insight into network and hardware performance, early identification of recurring faults, and verifiable data that strengthens supplier relationships and accountability.

How It Works

Clockwork connects detection, diagnosis, and dispatch into a continuous reliability loop. It unifies OCPP data from the CPMS, hardware telemetry from EVSE units, connectivity systems such as SIM cards, routers, and gateways, and site-level electrical components. By correlating these inputs in real time, Clockwork detects issues early, guides technicians to the right fix, and verifies that every site is truly back in service.

Detect

Clockwork continuously ingests signals from every layer of the charging ecosystem - from hardware telemetry (temperature, voltage, connector states) to network communications (latency, dropouts) and software-level metrics (session initiations, transaction results, and handshake data).

By correlating this data in real time, Clockwork identifies anomalies in behavior that may precede failure - such as slower connection times, voltage drift, or inconsistent connector responses. Because monitoring is continuous and contextual, many faults are flagged before they interrupt a driver session.

Chargers that appear “online” but are silently degrading no longer slip through unnoticed - enabling proactive maintenance that preserves uptime and driver trust. 

Diagnose

Once an anomaly is detected, Clockwork’s fault engine classifies and ranks it - distinguishing transient events (brief network interruptions, grid disturbances) from persistent failures (hardware or firmware faults).

By leveraging historical data and site-level context, the system helps operators understand root cause, severity, and impact. Operators no longer need to monitor multiple systems, browser tabs, or dashboards to figure out what’s going wrong - Clockwork does that work automatically.

When an issue is identified, it’s proactively surfaced as a ticket, giving operators a clear, centralized view of everything happening across their network. From there, operators can review, prioritize, and action tickets directly within Clockwork - deciding which issues require immediate attention and which can be scheduled into planned maintenance.

This ensures teams focus their time where it matters most, while Clockwork continuously recommends data-driven next steps - from firmware resets to connector replacements - keeping decisions informed, efficient, and actionable.

Dispatch 

From there, Clockwork automatically generates optimized work orders that align fault type, technician skill set, and step-by-step instructions — ensuring the right resources are deployed the first time. Once repairs are complete, Clockwork remotely verifies that the charger is back online and delivering a successful charge before the technician closes the ticket.

All work performed and resolutions completed on site are tracked and fed back into Clockwork, continually strengthening the system’s intelligence and adaptability over time. 

Performance

The Performance page gives operators a clear, data-rich view of network health - all in one place. It brings together real-time analytics and historical trends that can be filtered by time, site, EVSE model, firmware version, and individual charger. Operators can instantly see their overall Reliability Index Score, Charge Start Success rates, OCPP uptime, and low-performing stations. Interactive visualizations reveal where and why disruptions occur across the driver charging flow, helping teams focus on the areas with the highest impact. The result is a continuous feedback loop that makes reliability measurable, actionable, and transparent at every level of the network.

Who It’s For

Clockwork is purpose-built for the operators maintaining the backbone of EV infrastructure:

• Public CPOs managing expansive networks where reliability drives utilization and protects brand reputation

• Fleet operators requiring every charger to perform predictably and efficiently

• Private commercial and multi-unit operators depending on reliability to retain customers and meet compliance and sustainability standards 

Clockwork Helps Operators Succeed

Clockwork enables Charge Point Operators - from public networks to fleet depots and multi-unit properties - to scale their operations up to tenfold while maintaining reliability, control and brand integrity.

With deeper visibility into network performance, operators can uncover issues that were previously hidden, identify recurring faults, and use verified data to inform procurement, strengthen supplier accountability, and prioritize investments.

This unified insight allows teams to detect problems earlier, resolve them faster, and continuously improve performance through a smarter, data-driven feedback loop.

The result: less finger-pointing, fewer truck rolls, lower operating costs, and stronger brand reputation through measurable gains in first charge success.

Clockwork is helping the industry move beyond monitoring uptime -  to ensuring charge success that’s measurable, actionable, and achievable at scale.